Privacy / POPIA Policy

Stay PTA Ltd is responsible for personal information collected through the Stay PTA website, web app, support channels, listing workflows, verification processes, and payment-related flows.

We may collect your name, email address, phone number, role, account details, listing details, property images, suburb or area, verification notes, payment status, coupon activity, unlock history, device information, and support messages.

We do not intentionally collect unnecessary sensitive personal information. Users should not submit identity numbers, bank PINs, card PINs, or private financial passwords through support chat or listing forms.

We process personal information to create and secure accounts, display rental listings, verify rooms, manage coupons, unlock landlord contacts, process support queries, prevent fraud, improve the platform, comply with law, and protect users.

We process information where you consent, where processing is necessary to provide the platform, where we must comply with legal obligations, or where Stay PTA has a legitimate interest in safety, fraud prevention, support, and platform improvement.

Landlord or agency contact details are only shown to users according to the platform's unlock rules and access controls. Listing data may be publicly visible where it is intended for marketing available rooms.

We may share limited information with payment processors, hosting providers, communication providers, verification personnel, professional advisers, or authorities where required by law or necessary to run the service.

Payments are handled by approved payment partners. Stay PTA receives payment status, reference, and transaction information needed to credit coupons and reconcile transactions. We do not ask users for bank login credentials or card PINs.

We use access controls, role-based permissions, database rules, and operational safeguards to protect personal information. No system is perfectly secure, so users must also protect their login details and report suspicious activity quickly.

We keep information only as long as needed for platform operations, accounting, dispute handling, fraud prevention, legal compliance, and legitimate business records.

You may request access to your personal information, correction of inaccurate details, deletion where legally permitted, objection to certain processing, or information about how your data is used.

Send privacy requests to support@staypta.co.za. We may need to verify your identity before acting on a request.

The platform may use cookies, local storage, and similar technologies to keep you signed in, remember app preferences, support install prompts, measure usage, and keep the app working on mobile devices.

If you believe your POPIA rights have been infringed, you may contact Stay PTA first so we can investigate. You may also contact the Information Regulator of South Africa through its official channels.